Small Snowy Fir Tree With Pinecones In Wood Log

Refunds will not be given on any items that have no fault instead a credit note will be issued.

Please adhere to our return policy below.

Please Contact us via our contact us form: Contact Us, we will then provide you with a returns form and the address to return the item /items or use the link below on this page.

Credit Note Return
Items must be unused and postmarked within 14 days of PURCHASE. A credit note will be issued. Buyer is responsible for shipping fees incurred to return items, excluding defective items. Original shipping is not refunded.
If your item was purchased during a free shipping promotion or shipped for free, the standard shipping charge will be deducted from your refund.
Items purchased with a promotional code for a percentage off are not refunded at full price; if a discount code was used, items will be pro-rated to reflect the discount price so that the price paid for the item will be refunded.

Defective items must be reported within 14 days of delivery and must be sent back to us within 14 days once you have informed us.
Note we are unable to take back items that have been used. Please check your items before using them!
Items should be in the original packaging if possible and MUST be accompanied by a return form that we will email you.
Orders that are refused after we have shipped or are returned to us because you were unavailable for delivery or didn't pay customs are treated and processed as returns, shipping charges have been incurred and therefore shipping is not refunded. This means you would have to pay shipping again to resend.
Orders that are returned to us with insufficient addresses or incorrect addresses are treated and processed as returns if we are unable to get a hold of you to obtain accurate shipping information and payment for reshipping charges.

DAMAGED ITEMS
Damaged/defective items will be replaced or can be returned for refund only if they are unused.
A damaged item must be reported within 14 days of receipt and sent back to us within 14 days once you have informed us.
Please inspect your items upon receipt; we cannot replace damaged items that have been used / 14 Days have passed

Returns
Please allow up to 28 days for your refund to appear on your statement, to receive a Credit note or to receive Replacement products

'This does not affect your statutory rights'